Crucial Conversations

Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler and Stephen R. Covey

Your jaw is clenched, you’re starting to sweat and you can feel your heart rate increasing…oh $#@!, you’re heading for a crucial conversation!

So, do you (A) avoid it and suffer the consequences, or (B) handle it poorly and suffer the consequences?

Not great options are they and not great outcomes for your business when your team is handling these high-stakes interactions in this exact way!

This talk, using lessons from the book, Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler and Stephen R. Covey, will give your team the insight and self awareness required to step up to the most difficult and important discussions, speak persuasively and not abrasively, and achieve positive outcomes for both themselves and your business.

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